Can a confirmed order be canceled? Is a refund issued in the event of cancellation?

In the event of cancellation by the customer:

• If the product is standard: a partial or full refund may be considered, minus any costs incurred, if applicable.
• If the product is customized: cancellation without penalty will not be accepted. In all cases, products incorporating any technical modification, adaptation, or specific development requested by the customer shall be considered customized products.
• In the event of cancellation after a down payment has been made, the Seller may retain all or part of the amounts paid depending on the costs already incurred, including, among others, design, engineering, materials, manufacturing, or management costs, and shall refund the remaining amount, if applicable.

In accordance with Article 103.c of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to products made to the customer’s specifications or clearly personalized.

Will I get a refund if Halfresh cancels the order?

In the event of a cancellation attributable to the Seller, the Seller will proceed to refund the full amount paid by the customer.